What is STE in a shipping address

Revocation instruction 2014: Shipping costs and return costs in the event of cancellation according to the new consumer law

  • Several articles in 1 shipment with multiple costsfrom Steffi, April 19, 2021, 04:33 am

    How does it look with several articles in 1 shipment? At Wish.de I paid shipping for every single item (item 1 € shipping 2-3 €) and not just a little but sometimes double / triple for an item, but the dealer has shipped 7 orders in 1 bag, ie he has almost. .. " Continue reading

  • Employeefrom Angelika, 12.11.2020, 12:40 p.m.

    I have a pair of protective transparent masks for 17 euros each, plus 7 euros delivery. The dealers home page shows that they are in the UK. I have already paid, I received the products from Germany ... ¿? The masks are very big and the material is like plastic, very ... »Read more

  • Return costs A company with a German website would like to return to Hong Kong at the customer's expenseby Ina B., 07/31/2020, 10:27 a.m.

    Hello, at the beginning of the month I ordered health sandals from Benoza, German website, the goods came way too late, I canceled the order. Unfortunately, the package was accidentally accepted in the house, the goods are manufactured in the cheapest quality, plastic sandals that are much too small .... »Read more

  • Who bears the costs of returning items that are unusable / unreasonable due to, for example, production errors / clear signs of use?by Birgit Zendel, 07/24/2020, 11:04 am

    My question is: Who bears the costs of the return shipment for the delivery of an unusable / unreasonable article because of, for example, production errors / clear signs of use, serious defect? Nobody needs to put up with me any more about the warranty, because since the ... »Read more

  • Cancellation of the order and dispatched anywayfrom Katrin, November 19, 2019, 2:23 pm

    I have ordered goods on the Internet. Shortly afterwards, I took a closer look at the seller's website and got a bad feeling (based in China, no telephone number given in the imprint, etc.). Therefore I canceled the purchase directly by email - as there was no other ... »Read more

  • Amazon Marketplace Sellersby Oleg Gittsovich, 08.10.2019, 09:04 am

    Hello, There is an Amazon policy for reimbursement of the costs of the return, which still includes the old € 40 rule. Are the Amazon marketplace sellers bound by this policy or can they ignore it as long as they relieve the buyer of the obligation to pay the costs for the ... »Read more

  • Buyersfrom Gaby, 25.09.2019, 12:15 p.m.

    Since I could no longer cancel an order (1 bed linen set), I refused to accept it. The seller will now deduct € 4.76 from the refund for the cost of the return. Is that right? I've never had that at an AV (refusal of acceptance)

  • extra costs for recall?from Sören, 07/17/2019, 11:25 am

    Hello, I have ordered something from a dealer at Manomano.de. (Item price 18 € + free shipping) Unfortunately there were problems with the delivery so that the package was returned directly (by DHL). (Wrong address data) Then I asked the dealer on for another ... »Read more

  • Return of heavy itemsby Frank Rößner, 06/13/2019, 12:55 pm

    Hello, I bought a 30 kg umbrella stand on the Internet, but it was broken. Can the retailer insist on a return from the post office or does he have to pick it up on site in accordance with the new EU legislation? Thank you very much Frank Rößner

  • Seller refuses to accept the return, storage costs from DHL will be charged to the buyerby Danica Petrina, January 30th, 2019, 10:56 am

    Hello, under B.9. Your article states that the consumer cannot be obliged to bear the costs for a new attempt to return the goods. What about the storage costs from DHL, which I charged around 50 EUR in such a case ... »Read more